Web3 Foundation has announced the phased termination of its official customer support services for Polkadot, reflecting the ecosystem’s growth and maturity. The foundation intends to shift focus from centralized support systems to developing more autonomous, user-friendly products and interfaces, aiming to reduce users’ reliance on direct customer support while improving system design. Following this announcement, the official support contact form will remain open for one week before permanent closure, with all pending tickets processed during that period. Additionally, the AI chatbot will be taken offline. Although the current support page and knowledge base will be temporarily maintained, they will no longer receive updates or maintenance. Future user assistance and support will be decentralized and managed by the community. Web3 Foundation recommends users seek help through Polkadot community channels such as Discord, Reddit, and Telegram. Polkadot is a blockchain protocol designed to connect multiple blockchain networks and facilitate communication among them. It aims to establish its position in the market alongside cryptocurrencies like Bitcoin and Ethereum, gaining popularity due to its autonomy and advanced technology. This strategic shift reflects Web3 Foundation’s move toward more automated, community-driven models to empower users with more efficient, independent support. While this approach may enhance prompt and improved assistance, it also increases the need for user self-sufficiency, which could present challenges for some.
Source: binance
