Researchers from the University of California, Berkeley, and Yale University have revealed that artificial intelligence (AI) tools, rather than reducing workload, actually increase it, leading to heightened mental stress and fatigue during work. Although AI technologies were initially expected to simplify and accelerate tasks, in reality, these tools expand the volume of work, placing additional burdens on employees. The rapidly growing utility of AI has transformed working methods across various sectors, especially through automation and data analysis, making companies more efficient. However, the researchers note that AI changes the nature of work, introducing new responsibilities that result in “workload creep,” meaning employees end up doing more work than before, negatively impacting their mental health and causing quicker onset of exhaustion.
This phenomenon is particularly evident in organizations where AI automates routine tasks, but employees are required to perform more complex and creative duties in return. This shift has also extended working hours, adversely affecting the work-life balance. Experts emphasize that while the benefits of AI use cannot be ignored, it is crucial to address the issues of increased workload and mental stress during its implementation. Otherwise, the resulting mental fatigue could negatively impact employee performance and health in the future. Companies and policymakers are urged to take measures that support employee well-being alongside AI adoption, ensuring alignment with the new nature of work and reducing mental pressure.
Source: decrypt
